Refund Policy

• BlauBerry Pro is a digital service that is activated immediately after a successful payment.
• Pro renews automatically on the cycle you chose (monthly/yearly) until you cancel. You can cancel at any time; your Pro benefits remain active until the end of the paid cycle.
• If you cancel mid-cycle, we do not refund the unused part of the current cycle, except in the cases listed in Section 3.

How you request a refund depends on where you bought BlauBerry Pro:

a) Purchased through the Apple App Store (iOS in-app purchase)

All App Store payments, including refunds, are processed and managed by Apple. Please request a refund directly from Apple. BlauBerry cannot intervene in transactions processed by Apple.

https://reportaproblem.apple.com

b) Purchased through Google Play (Android in-app purchase)

• Within 48 hours of payment: you can request a refund directly through Google Play (Play Store > Account > Purchase history).
• After 48 hours: please contact BlauBerry as described in Section 4, and we will review your request under the policy in Section 3.

c) Purchased on the blauberry.app website (VietQR / Visa-Mastercard)

BlauBerry handles refunds directly. Please contact us as described in Section 4.

We accept refund requests in any of the following cases:

• A technical issue on BlauBerry's side prevents you from using Pro, and we cannot fix it within 7 days of your report.
• You were charged twice for the same cycle - we refund the duplicate charge.
• You bought the wrong plan (for example, a yearly plan when you wanted a monthly one), you contact us within 7 days of payment, and you have not used the advanced Pro features of the plan bought by mistake.

Cases not eligible for a refund:

• You have used all or nearly all of the paid cycle.
• You cancel mid-cycle for personal reasons (changed your mind, no longer need to study).
• You violated the Terms of Service (payment fraud, unauthorized sharing of a Pro account, etc.).
• Fees charged by your bank or payment gateway (if any) are outside the scope of our refunds.

Send an email to [email protected] with the subject "Refund request - [your BlauBerry account email]", including:

• The email you registered your BlauBerry account with
• Transaction ID / order ID (if available)
• Payment date and amount
• Reason for the refund request

We will reply within 3 business days and, if approved, refund you within 7–14 business days to the original payment method.

Under EU consumer protection rules, you have the right to withdraw from a purchase within 14 days. However, because Pro is digital content supplied immediately at your request at the time of payment, this right of withdrawal no longer applies once the plan is activated, in accordance with applicable regulations.

• Provider: BlauBerry
• Support email: [email protected]

https://blauberry.app